Does it feel as though your business is a bit stagnant? Are you ready to amp things up but you’re not sure where to start? Chances are, you’re not using the right tools for business growth. Software integrations and agent productivity are critical to the customer experience. They reduce downtime and make it easier for business owners to succeed.
If you’re ready to take your business to the next level, you can use market research, analytics, and tools to amp things up. From a predictive dialer that streamlines call metrics to a smarter corporate account that helps financial growth, here’s what you need to know.
Customer service tools have improved substantially.
If you’re tired of feeling like a telemarketer during every phone call and the sound of a busy signal or voicemail tone makes you want to hang up the phone, this tool is for you. Predictive dialer software (sometimes called a power dialer) is making it easier for contact centers across the United States to handle outbound calls with ease. With predictive dialing, you’re able to spend much less time poring over contact lists and call records to find pertinent information. Compared to manual dialing, a power dialer improves your dialing rate and reduces idle time significantly.
While predictive dialers are incredibly helpful, your call center can also work for inbound calls and can benefit your customer relationship management (CRM). Today’s call center software relies on tools like call routing, CRM integration, automatic call distribution, and even SMS configurations. With technology like interactive voice response (IVR), it’s never been easier for customers to reach a live agent. When you’re looking for a call center solution, you need key features that will benefit your sales team, provide customer experience insights, and help you reduce the amount of time each available agent spends trying to connect.
You could be using the wrong corporate account.
Your corporate account is integral to your business. It also differs from your personal account by miles. It’s how employees get paid at the right time, it makes it easier for you to manage corporate funds, and it can even grow over time. Unlike a traditional credit card or bank account with a financial institution, you need to handle a corporate account takeover more precisely. Not only will this bank account impact you but it will directly affect each person on your team. While a corporate account takeover won’t necessarily help with fundraising or lead management, you can prevent financial decreases with the right account.
Schedule an appointment with a financial rep. You’ll likely need to provide some contact information and business details. If there’s one thing to keep in mind about the banking industry, it’s the efficiency of agents at any given financial institution. The right rep can help you find an account that reduces fees at ATMs, provides key notifications to account changes, and also offers key features for account growth. If you’re tired of being stuck at low-interest rates or your current solution isn’t aiding you, you may want to switch.
Marketing can be automated.
There’s a common misconception that all of your marketing efforts need to be directly managed. With statistical algorithms, you can improve outbound sales and outbound campaigns without having to micromanage. In fact, the right algorithm can turn marketing into a more hands-off activity. Different platforms offer e-commerce and mobile app integrations that make it easier to handle sales without direct touchpoints. This prevents leads from hanging up when they see an unknown number on their caller ID. You can also automate aspects of your PPC and SEO campaigns to adjust performance as necessary without direct input.
Without the right tools and key features, your business is likely to plateau. If you want to prevent this and resume your growth, it’s a good idea that your next call is to a software rep that can help you connect with the ideal tools.